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6 days ago
Job Title: Service Delivery Expert
Key Responsibilities- Ensure high efficiency in handling escalated calls from support teams.
- Resolve customer tickets within agreed service level agreements (SLAs) for ticket volume and time.
- Maintain quality standards, including voice tone, accent, technical monitoring, regulatory compliance, and adherence to company policies.
- Deliver exceptional customer experiences through defined resolution rates, average handling times (AHT), and minimal rejected resolutions or reopened cases.
We are looking for a skilled Service Delivery Expert to join our team. In this role, you will be responsible for handling escalated customer calls, resolving tickets efficiently, and maintaining high-quality standards.
Required Skills and Qualifications- Excellent communication skills with experience in international voice support.
- Hands-on experience in mobility-related applications and desktop/general system issues.
- Good troubleshooting skills for Outlook, VPN, Citrix, VDI, and MS Office/O365.
- In-depth knowledge of MS office and O365, with experience in telecom as an added advantage.
A strong candidate should possess excellent communication skills, hands-on experience in mobility-related applications, and good troubleshooting skills for various software and systems.
We offer a dynamic work environment with opportunities for growth and development. If you are passionate about delivering exceptional customer experiences, we encourage you to apply.
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