
IT Service Delivery Specialist
8 hours ago
This is a challenging role that requires exceptional critical thinking skills, problem-solving abilities, and technical expertise in IT service management.
Key Responsibilities:- Independently perform tasks and become an expert in the field
- Participate actively in team discussions and contribute solutions to work-related problems
- Develop and implement processes to enhance service delivery
- Monitor and report on service performance, identifying areas for improvement
Professional & Technical Skills:
• Proficiency in Critical Incident Management
• Strong analytical skills to assess incidents and determine appropriate resolutions
• Experience with IT service management tools and frameworks
• Effective communication skills with technical stakeholders
- Minimum 2 years of experience in Critical Incident Management
- Proficiency in IT service management tools and frameworks
- Strong analytical skills
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