Expert in Service Delivery

Job Title: Service Delivery ExpertRole Overview:We are seeking a seasoned professional to lead our service delivery teams in delivering exceptional IT services and application development for clients. With over 15 years of experience, you will be responsible for driving revenue growth and ensuring high levels of client satisfaction through account...

Service Delivery ExpertWe are seeking a seasoned professional to fill the role of Service Delivery Expert.This individual will serve as the primary interface to our customers, tasked with understanding their business model and trends. Additionally, they will need to anticipate capacity requirements by analyzing periodicity and priorities.Key...

Job OverviewAs a Service Delivery Manager, you will oversee the delivery of contact center solutions, encompassing IVR applications, agent desktop tools, routing workflows, and reporting platforms.

Key Responsibilities: Service Delivery Management: Own overall service delivery for Contact Center solutions, including IVR applications, agent desktop tools (e.g., Cisco Finesse), routing workflows, and reporting platforms. Ensure compliance with SLA/KPI metrics and contractual obligations. Manage operational escalations and provide leadership during...

IT Specialist Job DescriptionWe are seeking a highly skilled IT specialist to join our team. As an IT specialist, you will be responsible for providing technical support and services to our clients.Perform incident management, change management, and problem management tasks to ensure seamless service delivery.Collaborate with internal technical resources to...

Job Description Plays an important role in the Organization by providing support to more senior service delivery professionals. Works on tasks/matters of limited complexity. Gains experience of the service desk processes. Participates in meeting critical key measurement targets of the team.Collaborates with other team members in continuous improvement...

Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleAre you...

About the RoleWe are committed to delivering exceptional service and driving brand performance.Key ResponsibilitiesTo develop and execute innovative solutions that meet client needs.To lead high-quality service delivery and operational efficiency initiatives.RequirementsDemonstrated expertise in service management and operations.Strong leadership and project...

Key Responsibilities:The ideal candidate will have a strong background in IT delivery and program management, with a focus on financial services. They should have experience in managing large, geographically distributed teams and be familiar with different project management methodologies.They should also have a strong understanding of commercial acumen,...

Team leaders are responsible for supervising and guiding a team of customer experience specialists to achieve exceptional service delivery.", "Management of team performance involves conducting regular reviews, identifying training needs, creating development plans, and monitoring key metrics such as resolution time and customer satisfaction scores.Effective...