Excellent Service Delivery Professional

Service Delivery ExpertWe are seeking a seasoned professional to fill the role of Service Delivery Expert.This individual will serve as the primary interface to our customers, tasked with understanding their business model and trends. Additionally, they will need to anticipate capacity requirements by analyzing periodicity and priorities.Key...

Job Title: Service Delivery ExpertRole Overview:We are seeking a seasoned professional to lead our service delivery teams in delivering exceptional IT services and application development for clients. With over 15 years of experience, you will be responsible for driving revenue growth and ensuring high levels of client satisfaction through account...

IT Specialist Job DescriptionWe are seeking a highly skilled IT specialist to join our team. As an IT specialist, you will be responsible for providing technical support and services to our clients.Perform incident management, change management, and problem management tasks to ensure seamless service delivery.Collaborate with internal technical resources to...

Job DescriptionAs a seasoned delivery manager, you will be responsible for overseeing the effective delivery of IT managed services and application development. Your extensive experience in account management for the public sector and proven track record of managing large teams will serve as a valuable asset to our organization.

Job TitleService Management Specialist: Job OverviewA vital role that ensures the effective resolution of customer issues and the timely management of service requests.ResponsibilitiesThe successful candidate will be responsible for:Audibility of the documented Incident, problem, and change process ensuring accountability and transparency throughout the...

Job Description Plays an important role in the Organization by providing support to more senior service delivery professionals. Works on tasks/matters of limited complexity. Gains experience of the service desk processes. Participates in meeting critical key measurement targets of the team.Collaborates with other team members in continuous improvement...

Key Role: Service Delivery ExpertThis role involves overseeing the delivery of services and installations to ensure timely completion.Key Responsibilities:Feasibility Assessment: Conduct thorough feasibility assessments to guarantee successful service delivery.Average Time for Feasibility Checks: Achieve an average feasibility check time of 3 days for Basic...

Job OverviewAs a Service Delivery Manager, you will oversee the delivery of contact center solutions, encompassing IVR applications, agent desktop tools, routing workflows, and reporting platforms.

Key Responsibilities: Service Delivery Management: Own overall service delivery for Contact Center solutions, including IVR applications, agent desktop tools (e.g., Cisco Finesse), routing workflows, and reporting platforms. Ensure compliance with SLA/KPI metrics and contractual obligations. Manage operational escalations and provide leadership during...

About IRIS SoftwareIRIS Software Inc. is a professional software services organization that delivers high quality and cost effective solutions to businesses globally. Our customers include Fortune 100businesses and mid-sized firms across Financial Services, Life Sciences, Logistics & Distribution and High Tech industries. We leverage best-of-breed...