Key Account Servicing Director

2 weeks ago


Delhi, Delhi, India GyFTR Full time

**Job Summary:** The Key Account Servicing Director is responsible for managing and delivering exceptional service to our high-value clients at GyFTR. This role requires a strong understanding of client needs and the ability to develop and implement strategies to meet those needs.

Key Responsibilities:

  • Develop and implement strategies to build and maintain strong relationships with key clients.
  • Manage end-to-end servicing for key accounts by understanding client briefs, coordinating with internal teams, and ensuring delivery aligns with client expectations.
  • Establish a regular visitation program to engage with clients at various levels, ensuring personalized focus and relationship building.
  • Identify and execute upselling and cross-selling opportunities within the existing client base to maximize account value.
  • Work closely with internal teams to ensure smooth execution of client plans and effective communication throughout the project lifecycle.

Requirements:

  • Proven work experience of 4+ years in client servicing with direct, client-facing interactions.
  • Strong ability to prepare and present reports and plans effectively to clients.
  • Proficiency in Excel, including advanced functions like VLOOKUP, HLOOKUP, Pivot Tables, and data merging for report generation.
  • Experience managing large accounts or multiple smaller accounts, with a track record in upselling and cross-selling.

Estimated Salary: $100,000 - $150,000 per year, depending on experience.



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