Front Office Customer Service Specialist

1 day ago


Panjim, Goa, India beBeeCustomerService Full time ₹ 1,50,000 - ₹ 28,00,000

Job Overview

A Front Office Associate plays a vital role in ensuring the smooth operation of our front office. This position requires excellent communication and interpersonal skills to provide exceptional customer service.

Responsibilities
  • Assist the Front Office Manager with daily front office operations
  • Provide prompt service and actively seek opportunities to drive guest satisfaction
  • Ensure the team are kept fully aware of any relevant feedback from either the guests or other departments
  • Manage, resolve or escalate any and all guest complaints quickly
  • Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events
  • Advise team of any special events or VIP guests in the hotel for events or for general accommodations
  • Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
  • Attend all front office meetings
  • Act in accordance with fire, health and safety regulations and follow the correct procedures when required
  • Serve your role and team in an environmentally-conscience manner
Requirements
  • Previous customer service experience within the hotel/leisure/retail sector
  • Excellent interpersonal and communication skills
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a variety of work situations
Benefits

This role offers a range of benefits including professional development opportunities, a competitive salary, and a positive working environment.

What We Are Looking For

We are looking for a motivated and skilled individual who is passionate about delivering exceptional customer service. If you have a positive attitude and a commitment to excellence, we want to hear from you.



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