Front Office Associate

4 weeks ago

Panjim, Goa, India BASH Cafe Full time

Location 18th June Road Panaji-Goa Department Front Office Reception Reports To Front Office Manager Admin Head Job Summary The Front Office Associate is the first point of contact for guests and visitors responsible for delivering exceptional customer service handling check-ins and check-outs for hospitality answering queries and managing front desk operations efficiently and professionally Key Responsibilities Greet guests clients and visitors warmly and professionally Manage check-in check-out processes for hotels resorts Answer phone calls respond to emails and handle inquiries Maintain a neat and organized front desk area Schedule appointments or reservations as required Coordinate with housekeeping concierge and other departments Maintain daily logs visitor records and front desk documentation Handle guest complaints or escalate issues when necessary Process payments and maintain accurate billing records if applicable Provide general administrative support to the team Qualifications Skills Minimum HSC or Bachelor s degree in Hospitality or a related field Prior experience in a front desk receptionist or customer service role is preferred Excellent communication and interpersonal skills Professional appearance and a positive attitude Knowledge of MS Office and front desk systems e g WINHMS for Hotel Fidalgo Ability to multitask and stay calm under pressure Willingness to work flexible hours including weekends and holidays if required Work Environment Fast-paced guest-focused environment Standing for extended periods may be required Uniform dress code adherence as per company policy Job Types Full-time Permanent Pay 16 000 00 - 18 000 00 per month Benefits Food provided Health insurance Paid sick time Provident Fund Schedule Morning shift Night shift Rotational shift Supplemental Pay Yearly bonus Ability to commute relocate Panaji Goa Reliably commute or planning to relocate before starting work Preferred Willingness to travel 25 Preferred Work Location In person

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