Front Office Professional

3 days ago

Panjim, Goa, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878
Front Office Apprentice Job">

Our Front Office Apprentices play a vital role in ensuring our guests have an exceptional experience at our hotel. We are looking for individuals who can demonstrate excellent customer service skills and work effectively as part of a team.

">Job Description">

As a Front Office Apprentice, you will be responsible for assisting with daily front office operations, working with customers and guests to ensure seamless delivery of our services. Your key responsibilities will include:

">
  • Managing the first impression of our guests by ensuring accurate and efficient running of reception, including check-in and check-out procedures
  • Responding to guest queries in a timely and efficient manner
  • Maintaining strong communication with the front office manager and reception supervisors to ensure effective feedback from guests and other departments
  • Providing high levels of customer service at all times
  • Developing a thorough understanding of hotel room categories, room rates, packages, promotions, and general product knowledge necessary for daily duties
  • Maximizing room occupancy and using up-selling techniques to promote hotel services and facilities
  • Understanding correct procedures regarding foreign currencies, credit cards, and cash in accordance with our hotel credit policy
  • Answering switchboard calls as required
  • Ensuring effective receipt and delivery of guest messages and items
  • Adhering to fire, health, and safety regulations, and following correct procedures when required
  • Following policies and procedures when working with front-of-house equipment and property management systems
  • Attending relevant training courses as required
  • Fostering good working relationships with colleagues and adhering to company brand standards
  • Assisting other departments as needed and maintaining a collaborative team environment
  • Working with your manager to identify a specific project to complete during your internship placement
">Required Skills and Qualifications">

To successfully fill this role, you should possess:

">
  • Previous experience in a customer-focused industry
  • A positive attitude and good communication skills
  • Commitment to delivering high levels of customer service
  • Excellent grooming standards
  • Ability to work independently and as part of a team
  • Competent level of IT proficiency
">What We Are Looking For">

At our hotel, we value individuals who share our passion for delivering exceptional guest experiences. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

"],

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