Global Operations Support Professional

2 days ago


Delhi, Delhi, India Prometric Full time

About Us

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Prometric is a renowned testing development and delivery provider serving over 300 organizations worldwide. Our mission is to ensure that individuals seeking professional development, education, or career advancement can achieve their goals through reliable, convenient, and hassle-free testing experiences.

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Salary and Benefits

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We offer an estimated salary of ₹25,000 per month (subject to location), plus a night shift allowance of ₹2,500 per month, making it a total compensation package of approximately ₹27,500 per month.

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Job Description

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The Global Operations Support Professional at Prometric will serve as the primary point of contact for assigned test delivery points (test centers, proctors, events, etc.) in a team-based environment. This role involves providing timely support to test delivery staff, resolving inquiries, and documenting interactions for easy retrieval.

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Key Responsibilities

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  • Work cross-functionally with internal departments to meet test center servicing needs and ensure high levels of candidate satisfaction.
  • Build effective working relationships with testing sites in assigned portfolios.
  • Eliminate the re-incidence of operational issues by creating, documenting, and communicating resolutions.
  • Work in a team-based environment, promoting a service excellence culture.
  • Improve response times via phone, email, and chat to ensure exceptional customer experiences.
  • Field, triage, diagnose, and resolve basic issues; provide closed-loop follow-through and resolution of issues.
  • Define and manage troubleshooting best practices for the team, including providing backstop-support before escalating to Operational Service Manager.
  • Collect and compile recurring issues, document cases for management to prioritize as needed.

Qualifications and Requirements

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To be successful in this role, you should have:

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  • Any Graduate / Postgraduate degree.
  • A minimum of 1-3 years of customer service experience with international clients/customers.
  • Demonstrated customer/client focus.
  • Situational awareness to be able to resolve and/or escalate issues as required.
  • Ability to demonstrate cultural awareness to function as part of a global team.
  • Good conflict resolution skills and respect for others.
  • Works well under pressure in a fast-paced environment.
  • Good interpersonal and communication skills over telephone, email, and other platforms.
  • Self-starter and independent worker.
  • Proficient with Microsoft Office (Word, Excel, Outlook).
  • Experience or familiarity with Salesforce is a plus.

Benefits

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This role offers:

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  • Cab facility available.
  • Weekly offs: 2 (roster based, not necessarily Saturday & Sunday).
  • Night shift allowance: ₹2,500 per month.
  • Remote work permitted, with potential transition to hybrid work model.

Others

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If you are interested in this opportunity, please refer to the job requirements and qualifications section for more details.



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