Operations Excellence Professional
1 day ago
We are seeking a skilled and motivated Operations Excellence Professional to join our team at Genpact. In this role, you will be responsible for providing exceptional customer service and supporting our clients in achieving their operational excellence goals.
About UsGenpact is a global professional services and solutions firm that delivers outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Job DescriptionThis role involves identifying areas requiring operational adaptation and/or improvement, responding to customer queries and concerns, maintaining a deep understanding of client processes and policies, reproducing customer issues and escalating product bugs, and providing excellent customer service to our customers. If you have a proven work ethic, analytical skills, and the ability to work well both independently and within a collaborative environment, we encourage you to apply.
QualificationsTo be successful in this role, you should possess a Graduate degree (any discipline) and have strong communication and problem-solving skills. Previous experience in a customer service role is desirable, as well as effective probing skills and analyzing/understanding skills. You should also be able to work on a flexible schedule, including weekend shifts. We offer an attractive salary package, with a competitive annual salary range of $65,000-$80,000 depending on location and experience.
BenefitsWe offer a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. As an equal opportunity employer, we consider applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws. Join us and discover a world where everyone has the opportunity to succeed and grow.
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