Logistics Support Professional
6 hours ago
Platton Inc, an international asset-based supply chain services and solutions company, is seeking a Logistics Support Professional to join their remote team in India. This role offers a unique opportunity to provide exceptional support to clients while working with a dynamic global team.
About the RoleThe successful candidate will be responsible for providing timely and effective support to customers, addressing their logistics-related inquiries, and ensuring smooth communication throughout the shipment process. This includes acting as a liaison between clients, operations teams, and carriers to resolve issues, provide shipment updates, and deliver exceptional service.
This role requires strong communication skills, a proactive approach to problem-solving, and the ability to manage multiple tasks in a fast-paced environment.
Key Responsibilities:- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding shipment status, delivery schedules, and logistics services.
- Collaborate with operations and sales teams to ensure client needs are met and issues are resolved promptly.
- Assist customers with booking, tracking, and managing shipments through our online platform.
- Address customer concerns, handle complaints, and provide solutions to improve the customer experience.
- Maintain and update customer records in the CRM system.
- Monitor shipment progress and provide proactive updates to customers regarding potential delays or issues.
- Previous experience in customer support, preferably in logistics or freight forwarding.
- Strong communication and interpersonal skills.
- Ability to handle high-pressure situations and manage multiple tasks simultaneously.
- Proficiency with CRM software and MS Office Suite.
- Intermediate or higher level of English.
- Strong attention to detail and problem-solving skills.
- Ability to work independently and as part of a team.
We offer a competitive salary range of $40,000 - $60,000 per annum, depending on experience. Additionally, we provide opportunities for career growth and development within a dynamic and global organization.
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