Front Office Receptionist

4 weeks ago


Mumbai, Maharashtra, India Four Seasons Hotels and Resorts Full time
About Four Seasons

Four Seasons is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. Our team members are the driving force behind our success, and we're committed to creating a world-class employee experience that enables them to deliver unforgettable guest experiences.

About the Role

We're seeking a highly skilled and customer-focused Front Office Receptionist to join our team at Four Seasons Hotel Mumbai. As a key member of our front desk team, you'll be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.

Key Responsibilities
  • Check-in and check-out guests in a friendly and efficient manner, ensuring accurate room assignments and billing.
  • Handle guest inquiries and requests, providing personalized solutions and exceeding guest expectations.
  • Manage cash and credit transactions, maintaining a balanced bank float and ensuring PCI compliance.
  • Collaborate with colleagues to ensure seamless guest experiences, including room assignments, amenities, and services.
  • Stay up-to-date with hotel policies, procedures, and promotions, providing guests with accurate information and recommendations.
  • Anticipate and respond to guest needs, taking ownership of concerns and requests to ensure guest satisfaction.
  • Participate in ongoing training and development to enhance skills and knowledge, staying ahead of industry trends and best practices.
What We Offer

As a Front Office Receptionist at Four Seasons, you'll enjoy a dynamic and supportive work environment, with opportunities for growth and development. You'll be part of a global team that values excellence, teamwork, and customer satisfaction. We offer competitive compensation and benefits, as well as a comprehensive training program to help you succeed in your role.

If you're passionate about delivering exceptional guest experiences and are committed to excellence, we encourage you to apply for this exciting opportunity to join our team at Four Seasons Hotel Mumbai.



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