Strategic Client Onboarding Specialist

1 week ago

Vadodara, Gujarat, India beBeeCustomerOnboardingManager Full time ₹ 1,50,00,000 - ₹ 2,10,00,000

Are you a strategic leader who can excel in customer-facing roles?

We're looking for an experienced Customer Onboarding Manager to join our team and make a lasting impression on customers.

This role involves managing the entire customer onboarding process, from initial training and implementation to ongoing support and renewal pipeline management. You will be the key contact for our customers, guiding them through every step of the way and ensuring they get the most out of our platform.

Your responsibilities will include:

  • Continuously improving the customer onboarding process by identifying areas for enhancement and implementing changes that benefit both our customers and our business
  • Managing relationships between internal teams and external stakeholders to ensure seamless account management
  • Developing and tracking key performance indicators (KPIs) to measure process improvements and overall account health
  • Serving as a subject matter expert (SME) for our platform: partnering with clients to understand their operational challenges and how our platform can address them, including opportunities to expand within the account
  • Providing timely product support to resolve customer queries and concerns
  • Collaborating with product management to surface customer feedback and translate it into actionable product requirements

To succeed in this role, you'll need:

  • 4-6 years of experience in a customer-facing role such as Technical Onboarding Manager, Customer Onboarding Manager, Solutions Architect, or Implementation Consultant
  • Proven project management skills, with experience managing customer implementations for enterprise clients or consulting with clients on business process improvements at the Director, VP, and Exec level of Fortune 500 companies
  • Advanced understanding of SaaS and Cloud-based software environments, including APIs, webhooks, database structures, and system integrations
  • A builder mindset, comfortable working in a startup environment and taking projects from concept to delivery
  • Excellent problem-solving skills, with the ability to troubleshoot complex technical issues and identify creative solutions
  • Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders

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