Technical Onboarding Specialist

8 hours ago

Vadodara, Gujarat, India beBeeOnboarding Full time ₹ 8,00,000 - ₹ 14,00,000

Job Title: Technical Onboarding Specialist

We are looking for a highly skilled technical professional to manage onboarding and offboarding activities within customer environments.

This role requires the ideal candidate to have working knowledge of Google Workspace, Slack administration, Jira ticketing systems, and basic experience with license management across multiple SaaS products.

  • Execute onboarding and offboarding procedures for users across customer environments.
  • Create, modify, and deactivate user accounts in Google Workspace.
  • Manage user and channel access in Slack, including permissions and integrations.
  • Handle user provisioning tasks in Jira and other ITSM ticketing tools.
  • Assign and remove user licenses across multiple SaaS applications (e.g., Google Workspace, Slack, Zoom, Office 365, etc.).
  • Follow standard operating procedures (SOPs) to ensure consistency, security, and compliance across user lifecycle tasks.

The ideal candidate will possess:

  • 6 months–2 years of experience in IT support, onboarding/offboarding, or helpdesk roles.
  • A basic understanding of Google Workspace (Gmail, Drive, Calendar, Admin Console).
  • Working knowledge of Slack user and workspace administration.
  • Familiarity with Jira or equivalent ticketing systems.
  • A basic knowledge of license management across common SaaS platforms.

Preferred qualifications include exposure to MDM tools such as Jamf, Intune, Kandji, or Hexnode, and basic knowledge of SaaS platforms like Zoom, Dropbox, Office 365, etc.

This role ensures secure and efficient user lifecycle management while supporting day-to-day IT operations. The successful candidate will be willing to work in a rotational shift environment based on business requirements.

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