
Technical Support Specialist
15 hours ago
This role involves providing exceptional technical support, strategic insights to clients and ensuring smooth client experiences.
Key Responsibilities:- Customer Technical Support: Resolve client inquiries and issues related to technical tools, platforms, and services.
- Subject Matter Expertise: Serve as a subject matter expert for clients on operational processes, technical systems, and engineering-related queries.
- Troubleshooting: Troubleshoot technical problems and provide proactive solutions to ensure smooth client experiences.
- Client Onboarding: Assist in the onboarding of clients in using technical tools and platforms.
- Cross-Functional Collaboration: Collaborate with internal teams, including engineering, operations, and technical support, to resolve technical issues.
- Process Efficiency: Analyze client data to identify trends and opportunities for process improvements.
- Education: Bachelor's degree in Engineering, Computer Science, Information Technology, or a related technical field.
- Communication Skills: Exceptional verbal and written communication skills (Mandatory).
- Experience: 2+ years of experience in technical support, client services, or business operations.
- Technical Knowledge: Strong knowledge of technical systems and tools (e.g., CRM platforms, databases, software solutions).
- Problem-Solving: Proven ability to troubleshoot and resolve technical issues with attention to detail and client satisfaction.
- Teamwork: Experience working with cross-functional teams and managing client relationships.
- Technical Communication: Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.
- Analysis: Strong analytical and problem-solving skills.
This is an exciting opportunity to join our organization and contribute to the success of our clients by delivering high-quality technical support and expertise.
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