Technical Support Expert

2 weeks ago


Vadodara, Gujarat, India beBeeSupport Full time ₹ 8,00,000 - ₹ 12,00,000
Customer Support Specialist Role

We are seeking a highly skilled and dedicated professional to join our team as a Customer Support Specialist.

This role is ideal for someone who is passionate about delivering exceptional customer experiences and has a strong background in technical support.

About the Role
  • Provide timely and effective support to customers via various channels, including email, chat, and phone.
  • Troubleshoot complex technical issues in web and mobile applications, ensuring minimal disruption to customers.
  • Collaborate closely with cross-functional teams, such as Product and Engineering, to resolve issues and enhance product functionality.
  • Develop user-friendly documentation and FAQs to facilitate self-service and improve overall customer satisfaction.
  • Identify recurring issues and trends, contributing to process improvements that drive business growth.
Requirements
  • At least 5-6 years of experience in customer or technical support, preferably in SaaS platforms, especially in EdTech or education-related sectors.
  • Strong troubleshooting skills, with the ability to explain complex issues simply and effectively.
  • Familiarity with tools like Zendesk, Intercom, Jira, Confluence, or similar.
  • Excellent written and verbal communication skills, with a customer-first mindset.
  • Empathy, patience, and a passion for delivering exceptional customer experiences.


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