Technical Support Specialist

22 hours ago

Vadodara, Gujarat, India beBeeTechnical Full time ₹ 8 - ₹ 12

Job Title: Technical Support Specialist

We are seeking an experienced technical support specialist to join our team. The successful candidate will have a strong technical background, excellent problem-solving skills, and a customer-focused approach.

Key Responsibilities:

  • Provide technical support to customers, resolving complex issues and ensuring customer satisfaction.
  • Collaborate with other teams to identify and resolve technical issues.
  • Manage and prioritize support tickets, ensuring timely and effective resolution of customer issues.
  • Document and communicate technical solutions and best practices to customers and internal teams.
  • Continuously monitor and improve support processes, tools, and systems to enhance the customer experience.

Requirements:

  • Bachelor's degree in computer science, Information Technology, or related field.
  • 1-2 years of experience in technical support, with a focus on providing L2/L3 support.
  • Strong technical background, with expertise in one or more of the following areas: ETLs, databases, AWS cloud technologies such as CloudWatch, S3.
  • Excellent problem-solving and troubleshooting skills, with the ability to analyze and resolve complex technical issues.
  • Strong customer service skills, with the ability to communicate technical solutions effectively to customers and internal teams.
  • Experience with support ticket management tools and processes such as JIRA or Azure DevOps (ADO).
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.

EEO Statement:

We are committed to a work environment where all individuals are treated with respect and dignity. We welcome applications from diverse candidates and are an equal opportunity employer.

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