Technical Network Support Specialist

24 hours ago

Vadodara, Gujarat, India beBeeNetwork Full time ₹ 15,00,000 - ₹ 20,00,000

Are you looking for a challenging role that allows you to grow as a professional? We have an exciting opportunity for a Network Support Specialist to join our team.

This role involves providing top-notch technical support to our customers, ensuring they receive the best possible experience with our products. As a Network Support Specialist, you will be responsible for troubleshooting and resolving issues related to wireless technologies, routing and switching, security and VPNs, and other areas of expertise.

To succeed in this role, you will need excellent communication and problem-solving skills, as well as a strong understanding of network protocols and architectures. You should also be able to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.

We are looking for someone who is passionate about technology and has a keen eye for detail. If you are a motivated and organized individual who is eager to learn and grow with our company, we would love to hear from you.

Responsibilities:

  • Become a product expert in designated fields such as Wireless Technologies, Routing & Switching, Security & VPNs, Security Cameras, VoIP Phones, and Door Access Systems.
  • Be the first point of contact for our users, meeting each with a personalized action plan that not only resolves their issue but provides a larger context of its origin and impact.
  • Obtain all necessary background information and properly qualify the nature of each support interaction.
  • Prioritize requests based on the severity and brand liability of each UX dead-end.
  • Respond to users efficiently and insightfully to reinforce our team's mission to provide the best support possible.

Requirements:

  • Written and verbal English fluency.
  • Familiarity with client products is preferred, though not required.
  • Good judgment and prioritization skills.
  • Flexibility to work nights and/or weekends.
  • Comfort working in a very dynamic, fast-paced environment.
  • The ability to simplify technical concepts for non-technical users.

Education: A Bachelor's Degree (or higher) in Engineering, Computer Science, Networking, or a related field, or equivalent technical experience.

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