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Technical Network Support Professional
2 weeks ago
Key Position: DDI Network Specialist
Job Profile:We are seeking an accomplished network specialist to assume key responsibilities within our organization. The ideal candidate will possess a solid understanding of TCP/IP, DNS, DHCP, and other Layer 2/3 networking concepts.
Primary Responsibilities:- Provide technical support via phone and ticketing systems
- Troubleshoot and resolve complex technical issues independently
- Deliver exceptional service quality through effective communication and problem-solving skills
- Collaborate with engineering teams for efficient issue escalation
The successful candidate will exhibit strong verbal and written communication skills, a customer-centric mindset, and the ability to multitask in high-pressure environments. A Bachelor's degree in Computer Science, Engineering, or a related field is required, or equivalent hands-on experience.
Required Skills and Qualifications:- At least 2 years of experience in technical support
- Thorough understanding of TCP/IP, DNS, DHCP, and Layer 2/3 networking principles
- Excellent communication and interpersonal skills
- Customer-focused approach and strong problem-solving abilities
- Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent practical experience)