IT Support Specialist

3 days ago


Vadodara, Gujarat, India beBeeDetailoriented Full time ₹ 15,00,000 - ₹ 20,00,000
Job Summary:

L1 Support Engineer- Onboarding is a key role that involves managing onboarding and offboarding activities within customer environments.

Key Responsibilities:
  1. Manage user lifecycle tasks including onboarding and offboarding procedures for users across customer environments.
  2. Create, modify, and deactivate user accounts in Google Workspace.
  3. Administer user and channel access in Slack, including permissions and integrations.
  4. Provision users in Jira and other ITSM ticketing tools.
  5. Assign and remove user licenses across multiple SaaS applications.
Requirements:
  • 6 months–2 years of experience in IT support, onboarding/offboarding, or helpdesk roles.
  • Basic understanding of Google Workspace (Gmail, Drive, Calendar, Admin Console).
  • Working knowledge of Slack user and workspace administration.
  • Familiarity with Jira or equivalent ticketing systems.
  • Basic knowledge of license management across common SaaS platforms.
  • Strong attention to detail and ability to follow procedures precisely.
  • Willingness to work in rotational shifts.
What You'll Bring:

A working knowledge of Google Workspace, Slack administration, Jira ticketing systems, and basic experience with license management across multiple SaaS products will make you an ideal candidate for this role.



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