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Operational Support Specialist

3 weeks ago

Vadodara, Gujarat, India beBeeOperational Full time US$ 36,000 - US$ 60,000

Job Title: Operational Support Specialist

Work Hours: Rotational; 5.5 days per week

Shift Timings: US Shift - Rotational (Non-Negotiable)

About Amber Student Housing Platform

A global leader in student housing, we help millions of students worldwide find and book full-time accommodations near their universities.

We are expanding rapidly and seeking a skilled professional to join our team as an Operational Support Specialist.

Key Responsibilities:

  • Lead Conversion:
  • Engage with inbound leads, guide them through the booking process, and convert inquiries into confirmed bookings.
  • Customer Interaction:
  • Understand students' unique requirements and provide personalized accommodation recommendations.
  • Market Expertise:
  • Build knowledge of student housing options, pricing, and locations to offer expert advice.
  • Follow-Up:
  • Maintain strong relationships with potential clients through consistent follow-ups.
  • Collaboration:
  • Work closely with Marketing and Supply teams to optimize the booking process.
  • Data Management:
  • Accurately record and manage customer interactions, inquiries, and bookings.
  • Target Achievement:
  • Meet sales targets and performance benchmarks.

Requirements:

  • Excellent verbal and written communication skills.
  • Strong active listening skills.
  • Effective time management and organizational abilities.
  • Proficiency in objection handling, negotiation, and closing techniques.
  • Familiarity with CRM tools or similar software.
  • Prior experience in telesales or a related field is an asset.
  • Graduate with at least 60% in academics.

What We Offer:

  • Competitive salary with a performance-driven variable component.
  • Flexible working hours with remote work opportunities.
  • A dynamic, collaborative, and growth-oriented work environment.
  • Career advancement opportunities in a rapidly expanding global organization.

Join Our Team:

Be part of a team that's revolutionizing the student accommodation industry.