
Senior Technical Operations Specialist
2 days ago
We are seeking an experienced Senior Technical Operations Specialist to join our team. As a key member of our technical support group, you will work closely with our valued customers to address their complex post-sales concerns.
Your Responsibilities- Provide expert technical support to customers via phone, email, and web
- Meet enhanced response SLA's for customers who purchase our Platinum Support Offering
- Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner
- Utilize fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues
- 5+ years related experience
- Required experience with TCP/IP
- Ability to independently debug broad, complex networks with mixed media and protocols required
- In-depth experience in routing and switching (OSPF, BGP, VLAN)
- Experience with security (IPSEC, SSL-VPN, NAT, GRE)
As a Senior Technical Operations Specialist, you will play a critical role in enabling customer success by providing top-notch support to clients after they have purchased our products. Your contributions will directly impact our mission and drive business growth.
About This RoleThis is a challenging opportunity for a seasoned technical professional looking to make a meaningful difference in the lives of our customers. If you're passionate about delivering exceptional support and possess a strong background in technical operations, we encourage you to apply.
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