Senior Technical Support Specialist

4 days ago


Vadodara, Gujarat, India beBeeHelpdesk Full time ₹ 13,93,870 - ₹ 15,89,744

We are seeking a highly skilled Senior Helpdesk Engineer to join our team in a critical support role.

About the Job:

  • Provide exceptional technical support and guidance to entry-level team members.
  • Contribute to the success of our helpdesk operations, driving innovation and continuous learning.
  • Mentor and coach team members on technical and soft skills.

Key Responsibilities:

  • Manage case requests per standards and ensure team performance is optimal.
  • Maintain IT service quality with a strong focus on data security, availability, and integrity.
  • Draft and maintain support documentation, including knowledge articles.
  • Lead and manage Major Incidents, ensuring adherence to processes.
  • Mentor and coach team members on technical and soft skills.

Requirements:

  • Strong technical knowledge across multiple disciplines.
  • Expertise in Microsoft 365, with exposure to MS Azure.
  • Proven problem-solving skills under pressure.
  • 5+ years in IT, including 3+ years in support/administration.
  • Ability to challenge processes and drive improvements.
  • High attention to detail and accuracy.
  • Collaborative team player with self-initiative.
  • Leadership experience in technical support, reporting to senior management.
  • Excellent communication, able to motivate and drive performance.
  • ITIL Foundation certified.
  • Microsoft/vendor certifications preferred.
  • Experience managing globally distributed support teams.


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