
Mechanical Support Specialist
12 hours ago
This role is a key part of our organization's technical support team. As a Technical Support Specialist, you will be responsible for assisting the sales support team and customers during the proposal process by creating detailed technical descriptions of products and technology, preparing final documentation, and serving as a primary technical resource.
The work model for this role is primarily onsite. You will be accountable for providing technical advice and solutions on inquiries from customers/channels/Sales Specialists about products/systems/applications in various regions including North America, Canada, LATAM, and Middle East including India.
You will also support the sales organization/customers in determining the most technically appropriate and cost-effective solutions and in the preparation of demanding offers. Additionally, you will collaborate with the GTSS Team in other regions to develop best practices/processes, assist sales organizations during encounters with customers, provide technical assistance and clarification as needed, identify and propose product/tool related trainings for the sales channel, generate detailed technical documentation for proposed solutions, and document any deviations from requirements as needed.
Qualifications for this role include a bachelor's degree in Mechanical engineering with 3-5 years of experience in Mechanical Engineering, working as a Design engineer in the field of large induction motors. A solid understanding of products and their applications, knowledge of Motor design programs, Microsoft Office Products, and Salesforce are required. Advanced communication, influencing, coaching, and management skills are also necessary. Fluency in English and good communication skills are essential. The ability to work in flexible hours to support other regions as per time zones is desired.
Responsibilities may include:
- Providing technical support to customers and sales teams
- Developing and maintaining technical documentation
- Collaborating with cross-functional teams to improve processes
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