ServiceNow Technical Support Expert

22 hours ago


Vadodara, Gujarat, India beBeeSupport Full time ₹ 8,00,000 - ₹ 15,00,000
Job Summary

We are seeking a highly skilled ServiceNow Support Specialist to provide technical assistance, system maintenance, and end-user support for the ServiceNow platform.

Key Responsibilities
  • Troubleshoot and resolve ServiceNow-related incidents and service requests in a timely manner.
  • Perform routine maintenance tasks and system upgrades to ensure the platform remains stable and operational.
  • Provide exceptional support to end-users, addressing their questions and concerns regarding the ServiceNow platform.
  • Collaborate with other IT teams to ensure seamless integration and operation of the ServiceNow platform.
Requirements
  • ServiceNow Certified System Administrator (CSA) certification is required.
  • A minimum of 5 years of experience in Information Technology operations.
  • Experience with ServiceNow, help desk processes, applications, networking, Office 365, and Azure.
  • Familiarity with IT security policies.
  • A Bachelor's degree in Information Technology or Computer Science is preferred. Strong problem-solving and customer service skills are essential.
Benefits

We offer a comprehensive benefits package that prioritizes employee well-being and safety, including health and wellness programs, paid time off, financial security, life and family support, recognition and growth opportunities, and fitness and wellness initiatives.



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