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Global Technical Expert

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Experiential Fleet Operations Technician

As a member of our global team, you will play a critical role in ensuring the optimal performance and reliability of our clients' Experiential and Event Production Fleet.

This is an exciting opportunity to join a dynamic team that values collaboration, learning, and development. We are looking for a motivated technical expert who possesses a strong technical background and proficiency in event technology, live streaming, and broadcast technologies.

  • Develop and execute proactive maintenance projects, configuration, and documentation of broadcast streaming and experiential & event technology infrastructure.
  • Resolve and root cause analysis of issues escalated from Tier 3 Incident/Response & Tier 2 Site Operations Teams.
  • Identify patterns in technical issues escalated across the fleet and develop projects to deploy solutions globally to ensure consistent fleet operations.
  • Utilize scripting to develop efficient methods to configure and deploy hardware and software infrastructures.
  • Coordinate with partner services, client teams, and SMEs to provide global support.
  • Reporting impact or projected impact to team lead & stakeholders.
  • Support experiential site operations as needed with projects and setup of various event or show elements.
  • Responsible for Development and maintenance of a knowledge base to support fleet operations for all tiers in the service.
Key Responsibilities:
  • Technical expertise in navigating and troubleshooting AVCL deployments on corporate network infrastructure.
  • General IT and high-performance media on networks.
  • Management of our clients proprietary Cloud experience platform services.
  • Remote enrollment & configuration of Mac, Linux & Window fleet via UEM, SSH, VNC & Chrome Remote Desktop.
  • Monitoring stability of deployment infrastructure.
  • Platform and system administration.
  • Validation testing for newer interactive exhibit releases.

We offer a range of benefits to support your health, wellbeing, and career growth, including medical benefits, paid holidays, sick days, and personal days. Join us and be part of a dynamic company culture that values collaboration, learning, and development.