Customer Experience Associate

5 days ago

Kanpur, Uttar Pradesh, India beBeeCustomerExperience Full time ₹ 8,00,000 - ₹ 12,00,000

We are seeking a dedicated Customer Experience Associate to join our team.

About the Role:

The Customer Experience Associate will be responsible for providing exceptional customer service and support to our clients.

Main Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Resolve customer complaints and issues efficiently while ensuring customer satisfaction.
  • Provide accurate responses to customer queries, ensuring clear communication across multiple platforms.
  • Collaborate with cross-functional teams to ensure customers have a smooth experience.
  • Build and maintain strong customer relationships by understanding their needs and offering tailored solutions.
  • Use strong problem-solving and decision-making skills to handle customer concerns and find solutions efficiently.

Requirements:

  • Graduation in any field.
  • 1-3 years of experience in customer service, preferably in the E-commerce sector.
  • Proven experience in customer service or a related field.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.
  • Proficient in using customer service software and other relevant tools.
  • Commitment to delivering exceptional customer service with a positive attitude.

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