Customer Experience Manager

1 day ago

Kanpur, Uttar Pradesh, India Mercedes-Benz Prime Star Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Company Description

As an authorized Mercedes-Benz franchise partner, Mercedes-Benz Prime Star is dedicated to providing an unparalleled sales and after-sales experience in Agra, Kanpur, and Varanasi. We pride ourselves on our values of service, respect, innovation, and transparency in every interaction. Our professional team ensures a personalized, knowledgeable, and welcoming environment to meet the unique needs of each customer. Our comprehensive range of vehicles and after-sales services, including maintenance and repairs, aims to keep your Mercedes-Benz in top condition while building lasting relationships based on trust and satisfaction.

Role Description

This is a full-time, on-site role in Kanpur for a Customer Experience Manager. The primary responsibility is to ensure high levels of customer satisfaction by managing and improving customer experience. In this role, the Customer Experience Manager will handle customer inquiries, provide solutions, gather customer feedback, and work closely with other departments to enhance overall customer service. Effective communication and analytical skills are essential for understanding and addressing customer needs.

Qualifications

  • Customer Satisfaction and Customer Service skills
  • Customer Experience management skills
  • Strong Communication skills, both written and verbal
  • Analytical Skills to understand and improve customer experience
  • Excellent problem-solving abilities
  • Bachelor's degree in Business, Marketing, or a related field
  • Experience in the automotive industry is a plus

  • Area Marketing Manager

    1 week ago

    Kanpur, Uttar Pradesh, India Hiring Manager Full time ₹ 60,00,000 - ₹ 1,80,00,000 per year

    Role Type: Full-Time | Field + Team LeadershipPosition: Area Marketing Manager – Advertising & MarketingSalary Range: ₹6,00,000 to ₹18,00,000 per year (based on experience, skills, andperformance in interview)Step 1: About the Role:-As an Area Marketing Manager, you will be responsible for managing a team of FieldSales Executives (FSEs) and ensuring...

  • Content & Experience Strategist

    4 days ago

    Kanpur, Uttar Pradesh, India Adobe Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Our CompanyChanging the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact...

  • Customer Success Account Manager

    1 day ago

    Kanpur, Uttar Pradesh, India Adobe Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Our CompanyChanging the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact...

  • Customer Service Manager

    2 weeks ago

    Kanpur, Uttar Pradesh, India Vansal & Vansal Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    The candidate will be responsible for customer service activities, he should be comfortable with travelling for this. Computer knowledge is essential. He should have experience in similar field for at least 4 to 5 years.

  • Customer Relationship Manager

    1 day ago

    Kanpur, Uttar Pradesh, India Apex Services Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Job Title: Client Relationship Manager (CRM)Location: KanpurExperience Required: Minimum 2 YearsSalary: Fixed + Attractive IncentivesJob Description:We are looking for a dynamic and result-oriented Client Relationship Manager (CRM) to join ourteam in Kanpur.Key Responsibilities:Manage and lead a team of 2 Client Relationship Executives (CREs).Ensure that...

  • Manager Field Customer Care @ UP Region

    2 weeks ago

    Kanpur, Uttar Pradesh, India Rojgari Placement Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    daytoday field activities,dealer management,customer care initiatives,customer satisfaction, service attendance,timely complaint resolution &monitor MTTR, pre-season service readiness,technical training programs,product installation and commissioning

  • Customer relationship officer

    1 day ago

    Kanpur, Uttar Pradesh, India CSB Bank Limited Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Company DescriptionCSB Bank Limited, established in 1920 and headquartered in Thrissur, Kerala, is a full-service bank with over 703 branches across India. Known for its deep roots in Kerala, CSB serves over 2 million customers in both urban and rural areas. The bank offers a range of services including Retail, Wholesale, and SME Banking, making it a trusted...

  • Customer Relationship Manager

    19 hours ago

    Kanpur, Uttar Pradesh, India Happy Staffers Services Full time ₹ 1,44,000 - ₹ 1,92,000 per year

    Key Responsibilities:Manage and lead a team of 2 Client Relationship Executives (CREs).Ensure that CREs are actively calling manufacturers in key cities to generate quality leads.Convert manufacturer leads into successful business opportunities.Conduct face-to-face meetings with potential manufacturer clients to build strong relationships andclose...

  • Customer Care Executive

    2 weeks ago

    Kanpur, Uttar Pradesh, India TRUELY MARRY Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Experiance0-1 YearLocationKanpur, Delhi, Lucknow, BangloreResponsibilityWe are looking for a customer care executive to join our team. The ideal candidate should be confident, polite, and customer-oriented, with strong communication skills. You will be the first point of contact for our clients, handling inquiries, resolving concerns, and ensuring excellent...

  • Customer Success Manager

    2 weeks ago

    Kanpur, Uttar Pradesh, India YUCOLLECT Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    YuCollect ), Part of Yubi group - )YuCollect is India's first Unified Collections Infrastructure(, designed to transform the debt collections ecosystem at scale. It provides the foundational infrastructure that enables lenders, collection agencies, and regulators to operate on a single, transparent, and technology-driven network. From seamless discovery to...