Customer Experience Manager

3 days ago

Kanpur, Uttar Pradesh, India Mercedes-Benz Prime Star Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Company Description

As an authorized Mercedes-Benz franchise partner, Mercedes-Benz Prime Star is dedicated to providing an unparalleled sales and after-sales experience in Agra, Kanpur, and Varanasi. We pride ourselves on our values of service, respect, innovation, and transparency in every interaction. Our professional team ensures a personalized, knowledgeable, and welcoming environment to meet the unique needs of each customer. Our comprehensive range of vehicles and after-sales services, including maintenance and repairs, aims to keep your Mercedes-Benz in top condition while building lasting relationships based on trust and satisfaction.

Role Description

This is a full-time, on-site role in Kanpur for a Customer Experience Manager. The primary responsibility is to ensure high levels of customer satisfaction by managing and improving customer experience. In this role, the Customer Experience Manager will handle customer inquiries, provide solutions, gather customer feedback, and work closely with other departments to enhance overall customer service. Effective communication and analytical skills are essential for understanding and addressing customer needs.

Qualifications

  • Customer Satisfaction and Customer Service skills
  • Customer Experience management skills
  • Strong Communication skills, both written and verbal
  • Analytical Skills to understand and improve customer experience
  • Excellent problem-solving abilities
  • Bachelor's degree in Business, Marketing, or a related field
  • Experience in the automotive industry is a plus

  • Customer Care Manager

    1 day ago

    Kanpur, Uttar Pradesh, India MY Car Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Hiring Customer Care Manager for Maruti Suzuki (My Car Pvt. Ltd., Kanpur). Handle service follow-ups, complaints & customer satisfaction. Experience preferred. Salary based on skills.

  • Manager - Customer Success

    3 weeks ago

    Kanpur, Uttar Pradesh, India Credgenics Full time

    About Credgenics: Credgenics is a leading SaaS-based debt resolution and legal automation platform. We help financial institutions improve their collections, reduce delinquencies, and enhance customer relationships using data-driven insights and advanced technology.Job Summary: We are looking for an experienced and proactive Customer Success Manager (CSM) to...

  • Customer Success Account Manager

    24 hours ago

    Kanpur, Uttar Pradesh, India Adobe Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Our CompanyChanging the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact...

  • Customer Service Representative

    2 weeks ago

    Kanpur, Uttar Pradesh, India beBeeCustomerService Full time ₹ 50,000 - ₹ 60,000

    We are seeking a skilled Customer Service Representative to manage escalated customer queries and provide solutions through effective liaison with garage partners.The ideal candidate will have a passion for delivering best-in-class customer service, with a minimum of 3 years' experience in handling customer complaints. Strong written and spoken English...

  • Customer Relationship Manager

    1 day ago

    Kanpur, Uttar Pradesh, India Apex Services Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Job Title: Client Relationship Manager (CRM)Location: KanpurExperience Required: Minimum 2 YearsSalary: Fixed + Attractive IncentivesJob Description:We are looking for a dynamic and result-oriented Client Relationship Manager (CRM) to join ourteam in Kanpur.Key Responsibilities:Manage and lead a team of 2 Client Relationship Executives (CREs).Ensure that...

  • Customer relationship officer

    1 day ago

    Kanpur, Uttar Pradesh, India CSB Bank Limited Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Company DescriptionCSB Bank Limited, established in 1920 and headquartered in Thrissur, Kerala, is a full-service bank with over 703 branches across India. Known for its deep roots in Kerala, CSB serves over 2 million customers in both urban and rural areas. The bank offers a range of services including Retail, Wholesale, and SME Banking, making it a trusted...

  • Customer insights

    4 weeks ago

    Kanpur, Uttar Pradesh, India Wadhwani Foundation Full time

    Job Title:Customer Insights & Research ManagerLocation:Bangalore (Remote)Department:WEN ProductAbout Wadhwani Foundation: Wadhwani Foundation is a global, technology-driven not-for- profit organization dedicated to accelerating economic growth and creating large-scale job opportunities through entrepreneurship, innovation, and skill development. Operating in...

  • Customer Service Executive

    3 weeks ago

    Kanpur, Uttar Pradesh, India Visa Roots Full time

    About Visa RootsVisa Roots is a leading visa travel management company based in Cochin. Visa Roots specialises in providing a wide range of visa services to individuals, families, and corporate clients. Our team of experienced professionals is dedicated to ensuring that our clients have a hassle-free and seamless visa application and processing...

  • Customer Relationship Manager

    21 hours ago

    Kanpur, Uttar Pradesh, India Happy Staffers Services Full time ₹ 1,44,000 - ₹ 1,92,000 per year

    Key Responsibilities:Manage and lead a team of 2 Client Relationship Executives (CREs).Ensure that CREs are actively calling manufacturers in key cities to generate quality leads.Convert manufacturer leads into successful business opportunities.Conduct face-to-face meetings with potential manufacturer clients to build strong relationships andclose...

  • Customer Care Executive

    2 weeks ago

    Kanpur, Uttar Pradesh, India TRUELY MARRY Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Experiance0-1 YearLocationKanpur, Delhi, Lucknow, BangloreResponsibilityWe are looking for a customer care executive to join our team. The ideal candidate should be confident, polite, and customer-oriented, with strong communication skills. You will be the first point of contact for our clients, handling inquiries, resolving concerns, and ensuring excellent...