Customer Experience Ambassador

2 days ago

Kanpur, Uttar Pradesh, India beBeeCustomerSupport Full time US$ 6,00,000 - US$ 10,00,000
Customer Support Associate

We are seeking a skilled and dedicated Customer Support Associate to join our team.

As a key member of our support team, you will be responsible for providing exceptional customer service experience by being well-equipped with our platform/product, including staying up-to-date on general market conditions.

You will diligently manage and follow up on inquiries/complaints of current/prospective clients, possessing a strong ability to understand what customers truly need and convert it into constructive feedback and suitable solutions for management. Additionally, you will ensure frontline operations are smooth, flagging any necessary discrepancies or situational risks to management in a timely manner.

To excel in this role, you will continuously seek improvement to enhance team performance and work efficiency, including overall work processes. You will also possess great passion to develop knowledge and a long-term career in fintech/crypto trading firms.

  • Assist clients on all inquiries via live chat or email
  • Ensure efficient and excellent customer service experience provided
  • Be well equipped with the Company's platform/product including keeping abreast of general market conditions
  • Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients
  • Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management
  • Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time.
  • Continuously seek improvement to enhance team's performance and work efficiency including overall work process
Requirements
  • Ideal candidate possess bachelor degree in finance / economics / mathematics or any related capacity
  • Minimum diploma in business administration or business management with keen and sharp eye for numbers
  • Preferably candidates with 2-4 years of customer service experience, trained in frontline operations (Livechat and Email)
  • Advantageous for candidates with experience working in financial institutions, fintech
  • Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position.
  • Proficient in English & Hindi in communication and writing in order to liaise with dedicated market counterparts
  • Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firms
  • Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance
  • Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm /4pm-1am /12am-9am)

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