
Customer Service Ambassador
7 hours ago
We are seeking a highly skilled and customer-focused professional to join our team as a Customer Service Representative. This role is ideal for individuals who enjoy interacting with customers, resolving issues efficiently, and providing exceptional service.
About the Role:
- Handle customer inquiries and complaints via phone, email, and chat channels.
- Provide accurate and timely resolutions to customer issues while maintaining professionalism.
- Process customer transactions, orders, and requests efficiently.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with internal teams to escalate and resolve complex issues.
Required Skills & Qualifications:
- Fluency in Korean (spoken and written) – must be able to communicate clearly and professionally with customers.
- Prior experience in customer service, call center, or BPO is preferred.
- Strong problem-solving skills and ability to handle customer complaints effectively.
- Good typing speed and proficiency in handling email, chat, and CRM tools.
- Ability to multitask and work in a fast-paced environment.
Job Location:
Pune and Bangalore (WFO)
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