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Customer Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative.
About the Role:
The successful candidate will be responsible for providing exceptional customer service via phone, email, and chat. This includes responding to customer inquiries, resolving complaints, and ensuring that every customer has a positive experience.
Key Responsibilities:
- Respond to Customer Inquiries: Respond promptly to customer inquiries via phone, email, and chat regarding app usage, account issues, payments, and services.
- Provide Support and Guidance: Provide empathetic guidance and support for users seeking help with astrology-related sessions and app features.
- Troubleshoot and Resolve Issues: Troubleshoot and resolve customer issues, escalating complex cases when necessary.
- Maintain Records: Maintain records of customer interactions and feedback for process improvement.
- Collaborate with Teams: Collaborate with other departments (Tech, Operations, Product) to address recurring issues and improve user satisfaction.
- Achieve Customer Satisfaction Targets: Strive to achieve customer satisfaction targets and contribute to a positive brand image.
Required Skills & Qualifications:
- Bachelor's Degree: Bachelor's degree in any discipline (preferred: Business Administration, Communication).
- Experience: 1-3 years' experience in customer support/executive roles (preferably app or tech industry).
- Language Skills: Excellent verbal and written communication skills in English and Hindi; knowledge of additional regional languages is an advantage.
- Problem-Solving Skills: Strong problem-solving, multitasking, and conflict-resolution abilities.
- Empathy: Empathetic, patient, customer-first mindset.
- CRT Tools: Familiarity with CRM tools (e.g., Salesforce, ZOHO) preferred.
- Flexibility: Willingness to work in flexible shifts as per business needs.
