Remote Automotive Customer Service Representative

10 hours ago

Kanpur, Uttar Pradesh, India beBeeAutomotive Full time ₹ 45,00,000 - ₹ 75,00,000

Job Summary:

We are seeking a highly skilled Automotive Customer Service Representative to join our remote team. As a customer-focused professional, you will be responsible for managing daily customer requests, ensuring customer satisfaction, and providing exceptional support across multiple channels.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Manage customer relationships to ensure high levels of satisfaction and loyalty.
  • Collaborate with internal teams to provide solutions to complex customer problems.
  • Maintain accurate records of customer interactions and feedback.
  • Participate in training and development programs to enhance customer service skills and knowledge.

Requirements and Qualifications:

  • Bachelor's degree in Engineering or related field.
  • 1+ year experience in Automobile Spare Parts / Automobile E-commerce.
  • Demonstrated experience in customer service, automotive repair, parts, and component knowledge, technical or engineering experience.
  • Proficiency in English and strong analytical and problem-solving abilities.
  • Able to multitask, prioritize tasks, and manage time efficiently.
  • Customer-centered approach with adaptability to various customer personalities.
  • Teamwork skills for working with team members and other departments.
  • Able to work remotely in shifts aligned with market operational hours.
  • Digital literacy and willingness to achieve goals and pursue self-improvement.
  • Capability to perform effectively under pressure.

About the Role:

This is an exciting opportunity to join a dynamic team of professionals dedicated to delivering outstanding customer service. If you have a passion for helping others and a drive to succeed, we encourage you to apply.

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