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Customer Service Representative
2 weeks ago
We are seeking a highly skilled customer service professional to provide exceptional support to our clients. The successful candidate will be responsible for resolving technical issues, providing accurate information, and escalating complex cases when necessary.
Key Responsibilities:- Tech Support: Assist customers with vehicle-related issues, including mechanical, electrical, or software problems.
- Warranty and Claims: Provide solutions and information regarding warranty coverage, claims, and service processes.
- Issue Resolution: Coordinate with service centers, mechanics, or technical teams to ensure timely resolution of customer complaints.
- Record Keeping: Maintain records of all interactions, complaints, issues, and solutions using CRM tools.
- Escalation: Escalate complex cases to higher technical support or warranty teams when necessary.
- Education: Minimum Graduate degree in any field; preference given to candidates with automotive or technical background.
- Experience: 1–3 years in customer support, automotive services, or warranty handling is preferred.
- Language: Proficiency in Hindi and English; other regional languages are an asset.
- Technical Knowledge: Basic understanding of vehicle systems or prior experience in an auto-related role is an advantage.
This is an exciting opportunity to work with a leading automobile company and contribute to customer satisfaction.
