
Remote Customer Service Representative Opportunity
1 day ago
Job Description
Key Responsibilities:- Resolve customer inquiries and complaints over the phone, ensuring first-point contact resolution.
- Utilize sound judgment to make decisions within established procedures for each service request, including logging, processing, and tracking inquiries.
- Manage and update daily interactions with customers based on workflows and queues, on an account-wise basis.
- Achieve key performance targets and meet efficiency measures in accordance with performance targets and process guidelines.
- Use business tools and industry knowledge updates to identify problem areas and document business requirements through various updates and training sessions.
- Develop effective work procedures according to client process workflows and company policy guidelines.
- Graduation (any stream)
- 12 - 24 months of experience in International Voice (Inbound/Outbound) processes, preferably in patient handling and Provider/DME AR calling.
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