Customer Service Representative Opportunity

23 hours ago


Kanpur, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 25,00,000 - ₹ 50,00,000

About Us

We are dedicated to enhancing daily living through innovative solutions that promote comfort and well-being. Our mission is to design the next generation of products to empower people to walk, sit, and sleep better.

Job Title: Customer Support Intern - Calling

Work Mode: Remote

Work Schedule: 6 Days a Week with Rotational Shifts and Week Offs

About the Role

We are looking for an enthusiastic Customer Support Intern (Calling) who is eager to begin their career in customer service. This role is ideal for freshers or candidates with up to 6 months of prior customer support experience.

The primary focus will be on handling customer calls in both Hindi and English, ensuring clear, empathetic, and professional communication. Knowledge of a third language will be considered an added advantage.

Selected intern's day-to-day responsibilities include:

1. Handling inbound and outbound customer calls with professionalism and empathy.

2. Providing accurate information regarding products, services, and policies.

3. Recording and updating customer interactions in the CRM system.

4. Assisting in resolving basic queries and escalating issues when required.

5. Ensuring clear communication in Hindi and English at all times.

6. Supporting the team in improving customer satisfaction by delivering quality conversations.

Requirements

1. 0-6 months of experience in customer support (freshers welcome).

2. Excellent communication skills in Hindi and English.

3. Knowledge of a third language will be an added advantage.

4. Good listening skills, patience, and a positive approach to handling queries.

5. Basic computer skills with the ability to use CRM tools.

6. Willingness to work in rotational shifts and week offs.



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