Customer Service Ambassador

15 hours ago


Kanpur, Uttar Pradesh, India beBeeSupport Full time ₹ 45,00,000 - ₹ 60,00,000

At Bhanzu, we aim to eradicate math phobia and encourage careers in math and STEM fields among learners from across the world.

Job Overview

This position is a perfect opportunity for those who want to make a difference by providing timely and accurate support to customers via phone, email, or chat.

The successful candidate will be responsible for:

  • Acting as a single point of contact for customers;
  • Responding to customer queries in a timely and accurate way;
  • Building rapport with customers through proactive outreach initiatives;
  • Identifying customers' needs and requirements and proposing suitable solutions quickly and efficiently;
  • Following up with customers to ensure their issues are resolved;
  • Building and maintaining long-lasting relationships with existing customers;
  • Maintaining a deep knowledge of our products and services.

To excel in this role, you will need:

  • A degree in management, marketing, communication, or a related field;
  • Experience as a relationship manager, in customer service, or a similar role;
  • Proficiency in Microsoft Office, CRM software, and use of ticketing systems;
  • Excellent written, verbal skills, and interpersonal skills;
  • Good conflict resolution and problem-solving skills;
  • The ability to multi-task and display patience when handling challenging cases.

You will have the chance to develop your skills and contribute to the success of our organization.

We welcome applications from talented individuals who share our vision and values.



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