Customer Service Representative Intern
2 days ago
About us:
We are a direct-to-consumer brand transforming women's wellness in India.
Our mission is to develop holistic and personalized solutions for solving real problems that women face. We
do this by building a wellness platform with great products, an impactful community and a personalized
customer experience. With a growing community of over 10 lakh women, we are already India's largest
and most engaged digital-first FemTech brand.
We have grown multi-fold with innovative, inclusive
and effective products that are Made Safe certified and backed by science. Our products are co-created
with our community and fuel the D2C revolution through deep consumer insights and investments in technology.
We continue to make a difference and create real impact in a fast-paced and wildly creative environment.
Job Summary:We are seeking an Intern to join our team. The ideal candidate will be responsible for managing and responding to all incoming/outgoing calls promptly and professionally. This is a work-from-home position, and the intern will need to have their own laptop and stable internet connection.
Key Responsibilities:- Answer and address incoming/outgoing phone calls promptly and professionally
- Prioritize calls based on urgency and importance
- Redirect calls to the relevant team members as needed
- Deliver outstanding customer service through phone interactions
- Follow up with clients and customers via phone when required
- Offer insights and feedback on phone communication strategies as an intern in the customer experience team
- Excellent written and verbal communication skills
- Strong attention to detail and organizational skills
- Ability to work independently and manage time effectively
- Proficient in Microsoft Office and Gmail
- Must have their own laptop and stable internet connection
- Ready to work with rotational off and work timing from 10 am to 8 pm
Note - This is a paid internship
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