
International Customer Experience Specialist
2 days ago
Our company description encapsulates the essence of our services. We offer cutting-edge outsourcing solutions to one of the world's top Real Estate Marketing companies, serving thousands of realtors in Canada.
We empower great realtors to serve more people by providing state-of-the-art and forward-thinking multimedia products that offer extraordinary value. Our innovative approach enables us to continually improve our abilities and offerings, resulting in an exceptional customer experience.
Do you thrive in an environment where you can utilize your interpersonal skills professionally to grow in an international market? Are you looking for opportunities to work independently?
We seek a seasoned professional who will excel as a Customer Service Representative working independently with our customers in Ontario, Canada. Most of our customers are top realtors in the region. As a trusted advisor, you will help them with their order queries, provide solutions to any issues, and offer the best services we have for them.
Regardless of the channel (Phone, email or chat), if your communication reflects a highly professional manner with an empathetic approach, you fit-in this role well.
Ideal Candidate:
- A quick-thinking problem solver with the ability to work under pressure.
- Punctual with great pride in professionalism.
- Fantastic customer service skills and excellent communication abilities.
- A knack for organization and multitasking in a fast-paced environment.
Requirements:
- Excellent business communications skills in English language for phone, chat, and email support.
- A laptop/PC, headphone, a smartphone, and reliable high-speed internet connection and quiet workspace.
- Candidates should be well-versed with office tools and software like Microsoft Excel, Word, PDF, etc., and ready to learn new tools if required.
Our Recruitment Process:
- India Office interview.
- Head Quarter (Canada) Office interview.
- Trial for a week or two weeks (depending on requirement).
Job Types:
Work from home
Full-time
Timing:
Mon-Fri - 9 hrs between 5:30 pm to 9:00 am.
Weekend availability.
US Shift
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