Sales and Customer Experience Expert

15 hours ago


Kanpur, Uttar Pradesh, India beBeeCustomer Full time ₹ 35,00,000 - ₹ 45,00,000

Sales and Customer Experience Expertise

Our organization is seeking a Sales and Customer Experience Specialist to perform a variety of tasks including handling customer calls, following up with customers regularly, resolving issues, and collecting feedback.

Key Responsibilities:

  • Ensure a positive customer journey by handling customer calls and following up with them regularly.
  • Resolve customer complaints and issues effectively via emails, calls, and chat channels.
  • Collect and analyze customer feedback to improve overall customer satisfaction.
  • Manage logistics and order management tasks as required.

Requirements:

  • Excellent customer service skills, problem-solving abilities, and interpersonal skills.
  • Strong communication skills, both verbal and written.
  • Experience in handling customer inquiries and resolving issues effectively.
  • Ability to collect, analyze, and act on customer feedback.
  • Proficiency in Microsoft Excel and ability to grasp logistics and order management.
  • Attention to detail and ability to work well in a team.
  • Previous experience in a customer service or logistics role is a plus.

Preferred Qualifications:

  • Strong fluency in English and Hindi.


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