
Enterprise Customer Experience Manager
1 day ago
The AGM-TES Lead is a critical role responsible for overseeing end-to-end customer experience at the circle level.
This position requires excellent leadership and team management skills, strong commercial acumen, effective communication, and stakeholder management abilities.
The ideal candidate will be able to drive process improvements, collaborate across departments, and effectively manage escalations as a single point of contact for service operations.
Key Responsibilities:
- Manage a team that delivers and maintains fixed line services for enterprise customers, ensuring timely activation and adhering to committed SLAs.
- Collaborate with business teams to provide commercially viable solutions that meet customer needs.
- Work closely with cross-functional teams to enhance order conversion and revenue realization through improved processes and partnerships.
Requirements:
- Proven leadership and team management expertise.
- Strong analytical and problem-solving skills.
- Effective communication and interpersonal skills.
- Able to drive change initiatives and collaborate across departments.
Benefits:
This role offers a unique opportunity to work in a dynamic environment, contribute to strategic growth initiatives, and develop professionally. The ideal candidate will be motivated by the prospect of making a meaningful impact on customer satisfaction and loyalty.
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