Chief Customer Experience Officer

4 days ago


Kanpur, Uttar Pradesh, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000

Job Overview:

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The role of an Associate Customer Service Manager involves leading customer service and branch operations for a designated branch. This position is responsible for the daily branch upkeep, maintaining good audit ratings, and ensuring seamless customer life cycles.

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Responsibilities:

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  • Day-to-day operations and administration of the Branch">
  • Branch operations and service delivery to customers">
  • Data entry and creation of customer IDs/accounts">
  • File/document checking and KYC verification">
  • Handling cash and clearing transactions">
  • Maintaining best-in-class service delivery">
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Requirements:

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This role requires a minimum of 2-5 years of relevant experience in Banking or allied Business. The ideal candidate should hold a Graduation degree (BA, BCom, BBA, BSc, BTech, BE) and possess excellent communication skills.

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Key Performance Indicators (KPIs):

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  • ">
  • Ensure compliance with Bank policies and procedures">
  • Improve TAT and upgradation of SLAs">
  • Employ automation and digitization tools to increase process efficiency">


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