
Chief Customer Experience Officer
4 days ago
Job Overview:
">The role of an Associate Customer Service Manager involves leading customer service and branch operations for a designated branch. This position is responsible for the daily branch upkeep, maintaining good audit ratings, and ensuring seamless customer life cycles.
">Responsibilities:
">- ">
- Day-to-day operations and administration of the Branch">
- Branch operations and service delivery to customers">
- Data entry and creation of customer IDs/accounts">
- File/document checking and KYC verification">
- Handling cash and clearing transactions">
- Maintaining best-in-class service delivery">
Requirements:
">This role requires a minimum of 2-5 years of relevant experience in Banking or allied Business. The ideal candidate should hold a Graduation degree (BA, BCom, BBA, BSc, BTech, BE) and possess excellent communication skills.
">Key Performance Indicators (KPIs):
">- ">
- Ensure compliance with Bank policies and procedures">
- Improve TAT and upgradation of SLAs">
- Employ automation and digitization tools to increase process efficiency">
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