International Customer Support Position

1 day ago

Kanpur, Uttar Pradesh, India beBeeCareer Full time ₹ 7,20,000 - ₹ 10,80,000
Customer Service Representative Job Opportunity

We are seeking a skilled and energetic professional to join our client support team as a Customer Service Representative.

This is an excellent opportunity for individuals with strong communication skills, experience in international customer service, and the ability to handle high-pressure interactions with professionalism.

Main Responsibilities:

  • Handle inbound and outbound customer calls from clients
  • Resolve queries related to products, services, billing, or technical issues
  • Maintain accurate records of customer interactions and follow-up actions
  • Ensure high levels of customer satisfaction through prompt and efficient service
  • Adhere to process workflows, scripts, and quality standards

Required Skills & Qualifications:

  • Bachelor's degree in any field
  • 2–4 years of experience in US voice process/customer support
  • Excellent verbal communication skills in English (mandatory)
  • Familiarity with CRM tools and call center software
  • Ability to work night shifts and meet performance metrics

Preferred Attributes:

  • US accent experience supporting North American clients
  • Problem-solving attitude with the ability to think on your feet

Benefits:

  • Competitive salary and performance-based incentives
  • Career advancement opportunities
  • One-Year retention bonus
  • Allowances

The ideal candidate should be able to handle multiple customer interactions simultaneously while maintaining a professional demeanor. The role requires excellent communication skills, both written and verbal, as well as strong problem-solving abilities.

As a key member of our client support team, you will be responsible for providing exceptional customer service, resolving complex queries, and ensuring high levels of customer satisfaction.

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