Technical Customer Support Specialist

2 days ago

Kanpur, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 10,00,000
Job Opportunity

About the Role:

  • We are seeking a highly skilled professional to provide exceptional customer support and drive business growth through technical expertise.

Key Responsibilities:

  • The ideal candidate will possess strong communication skills, ensuring effective interactions with customers worldwide.
  • Developing a deep understanding of commerce platform concepts, procedures, and systems is essential for success in this role.
  • Collaborating with cross-functional teams and providing business-critical support to customers are key responsibilities.
  • Strong problem-solving skills, including troubleshooting and analytical abilities, are required to resolve complex issues efficiently.
  • Azure Platform knowledge and experience with online services, Order to Cash operations, and billing processes are must-haves for this position.

Requirements:

  • Possess excellent spoken and written English communication skills.
  • Demonstrate the ability to gather information quickly and effectively from customers.
  • Showcase cross-team collaboration and exploratory learning skills.
  • Demonstrate a solid understanding of commerce platform concepts and procedures.
  • Display expertise in Azure Platform and architecture knowledge.

Benefits:

  • This is an exciting opportunity to grow your career with our organization while driving business results.

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