Customer Service Liaison

2 days ago

Kanpur, Uttar Pradesh, India beBeeService Full time ₹ 8,00,000 - ₹ 12,00,000
Customer Service Liaison

This role is responsible for delivering exceptional customer experiences and ensuring a positive interaction with our clientele.

Key Responsibilities:
  • Guest Interaction: Greet and engage with customers at the cafe, responding to their queries and concerns in a friendly and professional manner.
  • Feedback Management: Collect and analyze customer feedback, utilizing it to enhance our services and make data-driven decisions.
  • Data Administration: Manage databases and MIS systems to maintain accurate records and ensure seamless operations.
  • Billing and Counter Services: Process transactions efficiently and effectively, maintaining a high level of customer satisfaction.
  • Social Media Engagement: Engage with customers on social media platforms, responding to comments and messages in a timely and professional manner.
Requirements:
  • Effective Communication Skills: Ability to communicate effectively with customers, colleagues, and management.
  • Tech Proficiency: Proficiency in database management and MIS systems.
  • Problem-Solving Skills: Ability to resolve customer complaints and issues in a fair and timely manner.
  • Time Management Skills: Ability to manage multiple tasks and prioritize responsibilities effectively.

We are seeking a candidate who is passionate about delivering exceptional customer service and committed to making a positive impact.

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