Customer Experience Director

3 days ago


Kanpur, Uttar Pradesh, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000

Job Overview

HappyLocate is a technology-driven company that specializes in employee relocations with customized solutions. Our services cover house shifting, pet relocation, office moves, and house search assistance.

This role is for a Customer Service Manager located in Bengaluru. The successful candidate will be responsible for managing a team of customer service representatives, ensuring customer satisfaction, and resolving customer issues.

The ideal candidate will possess strong analytical and problem-solving skills, leadership and team management experience, effective written and verbal communication skills, and the ability to work on-site in Bengaluru.

Key Responsibilities:

  • Manage a team of customer service representatives
  • Ensure customer satisfaction and resolve customer issues
  • Develop and implement strategies to improve customer experience
  • Collaborate with cross-functional teams to drive business growth

Required Skills:

  • Excellent customer service and support skills
  • Strong analytical and problem-solving skills
  • Leadership and team management experience
  • Effective written and verbal communication skills
  • Ability to work on-site in Bengaluru

What You Will Gain:

As a Customer Service Specialist at HappyLocate, you will play a critical role in delivering exceptional customer experiences and driving business growth. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply.



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