Project Director

24 hours ago

Kanpur, Uttar Pradesh, India beBeeDirector Full time US$ 1,80,000 - US$ 2,50,000
Job Title: Project Director

Kapture Cx is a cutting-edge SaaS-based Customer Support Automation platform providing all-in-one customer service software. This cloud CRM is designed to meet the needs of any industry.

We are seeking an accomplished Project Director to lead and manage complex implementation projects. This position demands an experienced professional with strong project management, team leadership, and client engagement skills.

Key Responsibilities:
  • Take ownership of assigned projects, ensuring their successful execution from initiation to delivery.
  • Act as the primary point of contact for customers, steering project discussions and managing expectations.
  • Maintain a project tracker (JIRA, G-sheet, Cogniz, Asana) for each of the projects and proactively escalate for leadership intervention.
  • Lead, mentor, and manage a team of project managers, liaise with developers, QA, and other stakeholders involved for a project delivery.
  • Foster a collaborative and results-driven team environment, promoting accountability and professional growth.
  • Monitor team performance and provide constructive feedback to ensure project milestones are met.
  • Conduct regular status meetings and act as the bridge between technical teams and business stakeholders.
  • Collaborate with cross-functional teams to resolve challenges and streamline workflows.
  • Maintain proactive communication with customers, addressing concerns and identifying areas for improvement.
  • Develop and execute weekly and monthly business review plans with clients.
  • Prepare and present project performance reports, highlighting successes, challenges, and actionable insights.
Qualifications:
  • Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
  • 8+ years of experience in project management, with at least 3 years in a senior/team handling role.
  • Proven track record of managing and delivering multiple, high-impact technical projects on time.

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