Technical Account Manager Pre-Sales Specialist
4 days ago
SHIELD is a pioneering fraud intelligence platform that empowers digital businesses to eliminate fake accounts and thwart fraudulent activity. As a trusted advisor, you will play a pivotal role in helping our clients achieve their goals.
Key Responsibilities- Drive and own Proof of Concept (POC) as a technical Single Point of Contact (SPOC), including implementation and onboarding as a Pre-sales engineer.
- Collaborate with Sales counterparts to deliver customized demos of SHIELD capabilities, tailored to clients' specific use cases.
- Provide exceptional technical support and product adoption guidance to existing customers, ensuring seamless integration with pre-sales, post-sales, and renewal processes.
- Act as the face of SHIELD to clients, fostering strong relationships built on trust and value creation.
- Work closely with cross-functional teams to provide prompt and professional troubleshooting for technical challenges faced by clients.
- Empathize with clients' needs and drive high levels of satisfaction while upholding SHIELD's integrity and standards.
- Conduct regular technical account reviews, product trainings, and on-site visits to provide insights and analytics for clients.
- Assist clients in optimizing SHIELD solutions to ensure their success and long-term prosperity.
- Serve as a trusted technical and solution advisor to clients, collaborating with SHIELD's product and engineering teams to prioritize feature requests.
- Proactively advocate for SHIELD's product adoption by identifying opportunities to better align with clients' needs and technology.
- Minimum Bachelor's degree in Computer Science, Computer Engineering, or a related field.
- Overall 6+ years of experience, with a minimum 3 years in Technical Account Management, Sales engineering, or Support engineering in the B2B enterprise Software/SaaS/payments/Mobile industry.
- Hands-on experience with SDK implementation is a plus.
- Strong knowledge of HTTP, JavaScript, RESTful APIs, JSON, OAuth, and SQL.
- Experience in driving integration and being a single point of contact with clients to drive POC end-to-end.
- Strong customer focus, with the ability to manage multiple priorities and perform in a fast-paced work environment.
- Excellent written and verbal communication skills to effectively communicate and present technical concepts to both technical and business audiences.
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Bengaluru, Karnataka, India SHIELD Full timeJob Title: Technical Account Manager Pre-SalesSHIELD is a cutting-edge fraud intelligence platform that empowers digital businesses to eliminate fake accounts and stop all fraudulent activity. As a Technical Account Manager (Pre-Sales), you will be the expert in our solutions and a trusted advisor to our clients. Your primary responsibility will be to...
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