Associate Technical Account Manager
1 month ago
We are seeking a highly skilled Associate Technical Account Manager to join our team at New Relic, Inc. This role is a key member of our New Relic Tech hub APJ, responsible for understanding a client's business challenge and technical environment through discovery and engagement.
Responsibilities:- Develop deep expertise in New Relic products and services
- Partner with sales for effective qualification (technical and business) for prospects (new logos) and expansion opportunities with existing customers
- Develop and successfully execute proof-of-concept and pilot engagements to showcase New Relic's value proposition aligned to customers' business metrics/outcomes
- Identify and resolve critical business/technical issues from customers, partners, and colleagues
- Directly contribute to achieving revenue goals set for the assigned respective territory
- Pre-sales experience and/or in similar customer-facing technical roles years desirable
- Experience and understanding of monitoring and observability including experience with: AWS, GCP, Azure, DevOps, CI/CD, AIOps, logging, data analytics, and visualization
- Strong problem-solving skills
- Understanding of value-based selling in customer-facing roles
- Passion and energy for technology and a desire to learn
- Willingness to Travel
We foster a diverse, equitable, and inclusive environment, free from all types of discrimination, so our Relics can thrive. We hire people with different backgrounds, experiences, abilities, and perspectives. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
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