Technical Account Manager

4 weeks ago


Bengaluru, Karnataka, India Imperva Full time
Job Title: Technical Account Manager

As a Technical Account Manager at Imperva, you will play a critical role in driving the implementation of our products and services to help customers extract a greater return on investment. You will work closely with enterprise customers to onboard and support them in using our cloud and on-premise product suites.

Key Responsibilities:
  • Support the deployment of Imperva's cloud and on-premise security product suites for assigned accounts.
  • Act as a primary point of contact for assigned accounts, providing ongoing status updates on onboarding, configuration, and tuning efforts.
  • Perform quarterly systems health checks and service reviews to ensure optimal performance and security posture.
  • Work with customers, partners, and internal Imperva teams to resolve technical issues and improve systems health.
  • Analyze customer data to make recommendations for improving systems health and overall security posture.
Requirements:
  • Minimum 3 years' experience in a Technical Support role.
  • Documented experience as a Technical Account Manager or Pre/Post Sales background within the web/network/information security industries.
  • Minimum of 3 years' experience working with Cloud, Security, or Network related products.
  • Proven ability to manage complex implementation and onboarding projects, consulting assignments, and technical escalations.
  • Demonstrated experience in working with Internet Security and Networking Technologies.
Preferred Qualifications:
  • Demonstrated ability to work independently as part of a larger team.
  • Ability to communicate effectively with Development, Quality Assurance, Security, and Sr. Management teams.
  • Knowledge of enterprise applications and Web Application Security (OWASP top 10) understanding.
  • Excellent Customer Support skills coupled with a BS Degree or equivalent experience.

At Imperva, we are committed to providing our customers with the best possible support and service. If you are a motivated and experienced Technical Account Manager looking for a new challenge, we encourage you to apply for this exciting opportunity.



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