Technical Account Manager
4 weeks ago
As a Technical Account Manager at Imperva, you will play a critical role in driving the implementation of our products and services to help customers extract a greater return on investment. You will work closely with enterprise customers to onboard and support them in using our cloud and on-premise product suites.
Key Responsibilities:- Support the deployment of Imperva's cloud and on-premise security product suites for assigned accounts.
- Act as a primary point of contact for assigned accounts, providing ongoing status updates on onboarding, configuration, and tuning efforts.
- Perform quarterly systems health checks and service reviews to ensure optimal performance and security posture.
- Work with customers, partners, and internal Imperva teams to resolve technical issues and improve systems health.
- Analyze customer data to make recommendations for improving systems health and overall security posture.
- Minimum 3 years' experience in a Technical Support role.
- Documented experience as a Technical Account Manager or Pre/Post Sales background within the web/network/information security industries.
- Minimum of 3 years' experience working with Cloud, Security, or Network related products.
- Proven ability to manage complex implementation and onboarding projects, consulting assignments, and technical escalations.
- Demonstrated experience in working with Internet Security and Networking Technologies.
- Demonstrated ability to work independently as part of a larger team.
- Ability to communicate effectively with Development, Quality Assurance, Security, and Sr. Management teams.
- Knowledge of enterprise applications and Web Application Security (OWASP top 10) understanding.
- Excellent Customer Support skills coupled with a BS Degree or equivalent experience.
At Imperva, we are committed to providing our customers with the best possible support and service. If you are a motivated and experienced Technical Account Manager looking for a new challenge, we encourage you to apply for this exciting opportunity.
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