Technical Account Specialist
6 days ago
Job Title: Technical Account Specialist
At NetApp, we are seeking a highly skilled Technical Account Specialist to join our team. As a Technical Account Specialist, you will be responsible for delivering exceptional service to our customers, ensuring their NetApp solutions are running smoothly and efficiently.
Key Responsibilities:
- Generate and analyze customer data from various enterprise sources.
- Provide informed strategic planning, storage support best practices, and upgrade advice.
- Understand the customers' environment and apply NetApp knowledge to improve the overall support experience.
- Maintain customer install base information in NetApp system of record up to date.
- Partner with lead SAM to conduct regular operational service reviews and provide customer-tailored best practice recommendations.
- Consult and provide deliverables aimed at mitigating risks and ensuring stability of the NetApp Solution.
- Influence customers to adopt best-practices by regular tracking of preventative remediation actions derived from recommendations.
- Identify opportunities to improve and enhance technical analysis and representation of customer recommendations.
- Manage special projects as assigned by management to meet customer and cross-functional team needs.
Requirements:
A Bachelor of Science Degree in Computer Science, Electrical Engineering, or related field experience is required. 6-9 years of relevant experience is preferred. Prior experience in a Support role would be desired.
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