Technical Account Specialist

6 days ago


Bengaluru, Karnataka, India NetApp Full time

Job Title: Technical Account Specialist

At NetApp, we are seeking a highly skilled Technical Account Specialist to join our team. As a Technical Account Specialist, you will be responsible for delivering exceptional service to our customers, ensuring their NetApp solutions are running smoothly and efficiently.

Key Responsibilities:

  1. Generate and analyze customer data from various enterprise sources.
  2. Provide informed strategic planning, storage support best practices, and upgrade advice.
  3. Understand the customers' environment and apply NetApp knowledge to improve the overall support experience.
  4. Maintain customer install base information in NetApp system of record up to date.
  5. Partner with lead SAM to conduct regular operational service reviews and provide customer-tailored best practice recommendations.
  6. Consult and provide deliverables aimed at mitigating risks and ensuring stability of the NetApp Solution.
  7. Influence customers to adopt best-practices by regular tracking of preventative remediation actions derived from recommendations.
  8. Identify opportunities to improve and enhance technical analysis and representation of customer recommendations.
  9. Manage special projects as assigned by management to meet customer and cross-functional team needs.

Requirements:

A Bachelor of Science Degree in Computer Science, Electrical Engineering, or related field experience is required. 6-9 years of relevant experience is preferred. Prior experience in a Support role would be desired.



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